Frequently asked questions

Under 10 minutes. Create an account, define your reward (“10 stamps = 1 free coffee”), upload your logo, print the ready-made QR poster and hang it in your shop. We guide you through a 3-step assistant.

No. A smartphone or tablet at the till is enough — the scanner app runs in the browser (works offline after the first load, too). If you use a POS system like Lightspeed or Orderbird, you can connect it via Kassen-Connect and stamp automatically without any tablet.

You print a QR poster from the dashboard. The customer scans it with their camera, taps “Add to Wallet” once and has the card. No app installation, no signup, no mandatory email.

Yes. By email, WhatsApp or QR code in your shop. Every pass has a unique save URL you can share.

A pass that was used (scanned or newly issued) within the last 3 months and has not been revoked. Dormant cards cost you nothing.

Yes. No minimum term, no notice period. You cancel in the Stripe customer portal — the account runs until the end of the month and then shuts down cleanly.

Everything. Really everything. No feature is hidden behind the trial. You can issue passes, scan, set your branding and collect as many regulars as you like. No credit card required to start.

At the end of the month Stripe charges your plan’s base price (Standard €39 or Sponsor €29) plus €0.20 per active pass via SEPA direct debit or credit card. If you run several branches, each additional location adds a surcharge (€5 cheaper than your plan). The invoice arrives automatically by email. Only the first 500 active passes per location are billed; all prices exclude VAT.

Yes. If you sign up via one of our partner codes (e.g. /r/your-partner), you get 28 days free instead of 14. Talk to us if you refer merchants yourself.

We manage all Apple certificates for you. You don’t need your own Apple Developer account (which would cost $99/year and involve a lengthy verification process).

Yes. Android users get the pass in Google Wallet (pre-installed on almost all Android devices). iOS users in the Apple Wallet app. Neither needs an extra app installation.

The pass updates automatically via Apple’s and Google’s wallet push channels. Your customer sees the new balance within seconds — without opening any app.

Yes. You or your till staff can broadcast a short message (“Happy hour today until 6 pm”) from the dashboard / scanner to all active pass holders. It shows up directly as a wallet notification.

Yes. When your customer walks past your shop (location set in the dashboard), the pass automatically surfaces in the wallet’s main view — as long as wallet location services are enabled. That’s standard iOS/Android behaviour, no extra permission.

Yes. After a reward is redeemed you can ask the customer for stars: 4–5 ★ go straight to your Google review page, 1–3 ★ stay with you as private feedback. You collect more good reviews and catch unhappy customers before they rate you publicly.

It helps you with AI around Google reviews: replies are drafted automatically (organically weaving in your SEO focus keywords), the AI spots unfair rants and prepares a ready-made Google removal request, top reviews become shareable Instagram story images, and once a month you get a short AI sentiment report. You can also turn a push message into an optimised Google post with one click.

Yes. Upload your logo (PNG/JPEG/WebP, max 15 MB — we normalise it to 512×512), pick a background colour from the palette or set one freely with the colour picker. Instantly visible on every issued pass.

Yes. Besides the classic single reward (“X stamps = Y free”) you can create a multi-tier pass — e.g. 5 → coffee, then 3 → cake, then 2 → voucher, with an automatic loop. Happy-hour promotions additionally award extra stamps at certain times.

Yes. In the dashboard under “Material & QR” you’ll find four ready-made layouts (A4 poster, table stand, sticker, plain QR) — all with your logo, your colour and your reward text. Downloadable as PNG, SVG or PDF.

Exclusively in EU data centres (Hetzner, located in Germany). No transfers to third countries. A data processing agreement per Art. 28 GDPR is available on request.

As little as possible. By default just a random pass ID — completely anonymous. If the customer voluntarily provides their email address (for pass recovery), we store that. No tracking cookies, no third-party analytics on the loyalty card.

Yes, by themselves and without detours. At midaswallet.de/datenauskunft they request a magic link by email and can then export or delete all their data (GDPR Art. 15 + 17).

Yes, anytime yourself via dashboard settings → “Data export & close account”. Password + email to confirm, then a soft delete with tombstone rename — signing up again with the same email stays possible.

Yes — with Kassen-Connect your POS system (Lightspeed, Orderbird & co.) can stamp automatically at checkout, redeem rewards and record voids — via a documented REST API with per-shop API tokens. You create the token in the dashboard and test the integration with the built-in simulator. The full developer docs including the OpenAPI spec are at midaswallet.de/developers.

Yes. You create one till key per device (PIN-like) which staff enter once on the scanner smartphone. You then see statistics per key and can revoke keys anytime.

The scanner is a PWA and works offline for the most important actions. As soon as the network is back, the scans sync up.

Yes. You create any number of locations in one account, your customers collect on one shared card across all branches (one shared balance). You assign each till to a location and see statistics per branch. Optionally a till key only works near its location (geofencing). Every additional location costs €5 less than your plan.